Your Guide To A Smooth Tenancy
Welcome to Rentals SA and welcome to your new home.
The information below and on the other pages within the
tenants section of this website, will assist you through
many things that may arise during your tenancy, we recommend
that you read through this information thoroughly.
Contacting Your Property Manager
Upon signing your tenancy agreement you will be assigned
a property manager who will be your point of contact during
your tenancy. Wherever possible, it is requested that you
contact your property manager through one of our online
forms or via email depending on the nature of your enquiry.
Your rental bond will be lodged with Consumer and Business
Services. The bond is held as security against any breach
of your residential tenancy agreement. At the end of your
tenancy, following the final inspection and provided any
outstanding issues have been addressed, a bond refund form
will be completed and direct deposit refunds are usually
in your account within 2 working days.
Keys Lost or Locked Out
We keep spare keys for all of the properties that we manage.
Under special circumstances, and on producing photo identification,
the keys can be borrowed but must be returned with 4 hours.
Please note that if a call out is required or if we need
to attend outside office hours then a call out fee of $75
will be charged.
It is therefore advisable that you make arrangements regarding
the location of a spare key should you inadvertently lock
yourself out. If we are unable to attend then you may need
to contact a locksmith to arrange access at your expense.
Locks may not be changed without first obtaining written
consent from the property manager. If locks are changed,
a spare key must be provided to Rentals SA.
Ingoing inspection - Before you move into the
property, you will be issued with an ingoing inspection
report. This report details the condition of the property
before you moved in. You have seven (7) days from the commencement
of the lease to inspect the property and check the condition
of the property against the condition report.
Any discrepancies must be noted on the condition report
and returned to Rentals SA within the 7 days. Failure
to do so could result in you being responsible for damage
that was not caused during your tenancy.
Routine inspections - The purpose of inspections
is to advise the landlord of the condition of their property
and how it is being maintained. You are however requested
to advise our office of any repairs or maintenance you feel
is needed as soon as possible throughout the tenancy. During
the course of your tenancy, the premises will be inspected
periodically after providing you with the required written
notice. The first inspection will usually be 6 weeks after
you move into the premises, and thereafter on a 3 monthly
Final inspection - Final inspections are conducted
at the end of the lease term or upon vacating. The condition
of the property is checked against the ingoing condition
report to ensure that there has been no damage caused by
you. You will be held liable if the property is not returned
in the same condition less fair wear and tear (please refer
to the exit
cleaning checklist for tips that will help ensure the
property is returned in suitable condition).
Ending the Tenancy Agreement
Any notice to end the tenancy agreement must be in writing.
If you wish to give notice to vacate, please use the Notice
to Vacate form on this website.
Ending a fixed term agreement - There is no specific
notice period required if you want to leave at the end of
your fixed term lease agreement. However, it is advisable
to give reasonable notice -eg 4 weeks. We will contact you
towards the end of your tenancy agreement to clarify your
Ending a periodic agreement - A periodic agreement
may be ended by the landlord or the tenant by giving written
notice of the termination. The notice may be given at any
time. The landlord must give at least 60 days notice and
the tenant must give 21 days' notice.
Ending the lease early - When you sign a fixed term
tenancy agreement (lease) you are committing to stay for
the full term. If your circumstances change and you want
to move out before the end of the fixed term there are potential
costs involved. You may have to pay rent until a new tenant
takes over or the fixed term period ends, whichever occurs
first, and a percentage of the advertising costs and the
agent's reletting fee.
If you need to end your agreement early you should give
us as much notice as possible. We will take all reasonable
steps to find a replacement tenant. The more you can do
to help, the less you may have to pay. You should make it
as easy as possible for us to show the premises to potential
Vacating the Property
It is your responsibility to leave the premises in the same
condition as it was when you moved, less fair wear and tear.
Please note that the rent will be due and payable until
all necessary cleaning and repairs have been completed and
all keys have been returned.